About us
WeDiscover displays detailed, illustrated, and well-founded, yet simple and concise, information on various topics that explain the environment of each location, such as: the biodiversity surrounding a site, its geography, local culture, its history, its current development proposals, tourist attractions, and more, all aimed at informed tourism.
Gallery
Provide a short description of the gallery, highlighting key things.
WeDiscover Yucatán
En wediscover, exploramos la riqueza cultural, histórica y económica de la península de Yucatán, enfocándonos en la sustentabilidad y el turismo informado en la región del tren maya.
150+
15
Turismo Responsable
Cultura Viva
Returns & Refunds policy
General Returns and Refunds:
Due to the nature of our digital products, NO returns or refunds will be issued in the following cases:
a. Our products are downloadable, which means they can be duplicated. Since we cannot control or verify how a customer uses the downloaded copy, we cannot accept returns.
b. Digital products cannot be returned to the company, as they are not physical items but electronic files.
c. The digital product purchased is identical for all customers and orders, so there is no variation in the content.
Returns Due to Dissatisfaction:
In the event of dissatisfaction with the product, the customer must provide a detailed and compelling explanation of at least 5 specific aspects justifying their dissatisfaction in any of the following areas:
a. Quality of the information in the purchased product. b. Quality of writing. c. Quality of the formats and styles in which the product's information is presented. d. Quality of images.
To request a return based on dissatisfaction, the customer must send an email to our support team detailing the unsatisfactory aspects and providing solid arguments. We will process these requests on a case-by-case basis and evaluate whether it is possible to offer an appropriate solution.
Returns for Damaged or Poor-Quality Products:
If the digital product purchased is damaged, distorted, blurry, of poor visual quality, or if the audio in the files does not play correctly, the following conditions will apply:
a. The customer must report the issue within 7 business days of purchase, clearly specifying the reason for the return, for example, "damaged product" or "wrong product."
b. The customer must send the damaged file to the email address provided by the magazine and attach explicit images showing the error or distortion of the product.
Refund Process for Damaged Products:
If the above requirements are met, we will proceed with the refund as follows:
a. The refund will be made through the same payment method used for the original purchase.
b. The refunded amount will be based on the original purchase price of the digital product.
c. The processing time for the refund will be up to 10 business days after receiving and verifying the information provided by the customer.
For any inquiries or return requests, customers can contact our support team via the email address provided on our website.
This return and refund policy is subject to changes and updates by the company without prior notice. We recommend that you regularly review this policy to stay informed about the latest updates.
WeDiscover: Yucatan Peninsula
Copyright © 2023 WeDiscover:
Privacy Policy
Effective date: June, 2029.
Introduction: This privacy policy establishes how personal information of users of the digital magazine on scientific disclosure "WeDiscover", is collected, used, shared, and protected in accordance with the Federal Law on Protection of Personal Data Held by Private Parties and its Regulation (hereinafter referred to as the "Privacy Legislation").
Information Collection: We collect personal information from users when they interact with our digital magazine, whether by registering as members, subscribing to our newsletter, making purchases, or participating in activities related to our services. Personal information may include, among others, names, email addresses, payment information, and user preferences. Additionally, we collect non-personal information automatically through the use of cookies, log files, and similar technologies. This information is used to analyze trends, administer the website, improve user experience, and personalize content.
Use of Information: We use the collected information for the following purposes:
Provide and personalize the services offered in our digital magazine.
Send updates, newsletters, and promotions related to our content and services.
Process transactions and deliver purchased products or services.
Improve and optimize our services, including content personalization and user experience.
Analyze and understand user behavior to enhance the relevance and quality of our content and services.
Fulfill our legal obligations and resolve any disputes that may arise.
Information Disclosure: We do not sell or share users' personal information with third parties, except in the following cases:
Service Providers: We may share information with third parties who assist us in operating and maintaining our digital magazine, provided they agree to respect the privacy and security of users' personal information.
Legal Compliance: We may disclose personal information if required by Mexican law or a court order.
User Consent: We may share personal information with explicit user consent.
Business Transfer: In the event of a merger, acquisition, sale of assets, or similar situation, we may transfer personal information to third parties, provided that legal requirements are met.
ARCO Rights: In accordance with the Privacy Legislation, users have the right to access, rectify, cancel, and oppose the processing of their personal data (ARCO rights). To exercise these rights, users can contact us through the provided contact information.
Furthermore, THE SALE AND REDISTRIBUTION OF THE CONTENT OFFERED AND PRESENTED HERE IS STRICTLY PROHIBITED, which is safeguarded and protected by the Mexican legal framework under the Federal Law for the Protection of Industrial Property (LFPPI).
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to wediscoverapp@gmail.com.